Effective 28 October 2026. First published 1 February 2026. This policy forms part of our Terms and Conditions.
At a glance
- You cancel: no refund. Instead, one free reschedule with at least 48 hours' notice.
- Less than 48 hours' notice, or no-show: no reschedule and no refund.
- We cancel: your choice of a new date or a full refund.
- Emergency beyond anyone's control: a new date; a full refund if no date within 60 days suits you.
- Paid twice, or a failed payment that was still charged: refunded in full, automatically.
1. When a booking is confirmed
A booking is confirmed only when we receive full payment. From then on the slot is reserved for you alone, and other enquiries for that time are turned away — which is why confirmed bookings are non-refundable.
2. Cancelling
If you cancel a confirmed booking we do not refund it, at any time and for any reason, including no-shows. You can reschedule instead, as set out in section 3. This is shown to you before you pay.
3. Rescheduling
- One free reschedule per booking, to any available date, if you ask at least 48 hours before the session starts.
- Requests with less than 48 hours' notice cannot be rescheduled or refunded.
- A rescheduled booking cannot be rescheduled again, and a no-show forfeits the booking.
- Ask on WhatsApp (+91 75300 11770) or by email; we confirm the new date in writing.
4. Late arrival and overtime
Your time starts at the booked start whether or not you have arrived. If the studio is free afterwards, you may extend at ₹2,500 per hour plus GST; if another booking follows yours, the session must end on time.
5. If we cancel, and emergencies
- If we have to cancel a confirmed booking, you choose between a new date and a full refund.
- If a session cannot go ahead because of something outside anyone's control — a power failure, flooding, a government order, a safety emergency — we offer a new date first, and a full refund if we cannot offer a date within 60 days that suits you.
- We are not responsible for travel, crew or other costs you incur in either case.
6. How refunds are paid
- Refunds go back to the method you paid with, through Razorpay, within 7–10 working days of our confirmation. Your bank may take a few more days to show it.
- Duplicate payments, and payments that failed but were still charged, are refunded in full without you having to ask; tell us if you spot one we have missed.
- We never ask for your card or bank details to make a refund.
7. When no refund is due
No refund is given where a session is ended early because of a serious breach of our Terms, unsafe behaviour, or damage to the studio.
8. Events and full-day bookings
Multi-day, event or custom-quoted bookings may carry their own cancellation terms, set out in writing on the quote before you pay. Where the quote says nothing, this policy applies.
9. Your statutory rights
Nothing in this policy takes away rights you have under the Consumer Protection Act, 2019, or, if you are a consumer elsewhere, under the mandatory consumer law of your country.
10. Questions and complaints
- Operator: Dreamour Multiventures (trading as Studio RYST), GSTIN 33AAVFD1588M1ZR
- Address: 52, Ankur Plaza, Gopathy Narayana Road, T. Nagar, Chennai 600017, Tamil Nadu, India
- Email: info@dreamour.in · Phone / WhatsApp: +91 75300 11770
- Grievance Officer: Ramyaa Yuvanesan, Partner, Dreamour Multiventures — info@dreamour.in, +91 75300 11770 (we acknowledge complaints within 48 hours and aim to resolve them within one month)
